Never Buy Dell

My mom's kids got together and purchased her a new computer this holiday. Since I wanted a decent computer, I chose a Dell. Wrong choice. Dell's customer service has gone down down down. Dell wanted me to purchase a software service since I didn't purchase a software warrenty. Now - the computer is 7 days since it arrived. The software tech tells me that he will help me get my computer working like new. New! New! When is technology old after 7 days!! When I finally got the supervisor, I decided that it was time to end the conversation because it was going nowhere. "It's time to end this conversation since we're at a standstill. I'm not paying anything else from you since I have a system that does not work and you're refusing to do anything about it. Either I or my sister-in-law will phone you regarding where we will be going from here." He wouldn't shut up. Plus he still pushed me to purchase the software service.

Today I found an article about Dell in the New York Times.

"In 1997, shortly after Mr. Jobs returned to Apple, the company he helped start in 1976, Dell's founder and chairman, Michael S. Dell, was asked at a technology conference what might be done to fix Apple, then deeply troubled financially.

"What would I do?" Mr. Dell said to an audience of several thousand information technology managers. "I'd shut it down and give the money back to the shareholders."

On Friday, apparently savoring the moment, Mr. Jobs sent a brief e-mail message to Apple employees, which read: "Team, it turned out that Michael Dell wasn't perfect at predicting the future. Based on today's stock market close, Apple is worth more than Dell. Stocks go up and down, and things may be different tomorrow, but I thought it was worth a moment of reflection today. Steve."

In venting to a friend, it turns out that Dell has an operating system that isn't working correctly. Microsoft has spoken to them about it. However, they do not want to fix the problem - they rather put it on the customer. I was the third person that week who had a complaint against the company. I will never ever purchase anything from Dell.